Parent FAQs

A: There is no set time limit for ordering meals. Meals can be ordered for the duration of the menu.

A: You can cancel the meal up until 08:00 AM on the day of the meal. If meals are not cancelled, you may still be charged for the meal.

A: If you have already ordered a meal and your child is going on a school trip, the order for that day will be cancelled and you will receive an email notification.

A: Unfortunately, special diet menus are not added to the online system, you can request a meal for a day by selecting ‘Yes, I want a meal’. Please speak to your school with regards to the process.

A: You can pre-register your account before your child starts school, however, you may not be able to add your child until the system has been updated for the new academic year. You will be notified once the meals can be placed for your child on the system.

A: You don’t need to do anything as long as your account is up to date. Once they leave, they will be closed on the system which will automatically remove them from your account. If you still have a debt on the account, this will need to be settled before the child’s account can be closed. If you have a credit on the account, please apply for a refund.

A: Your schools’ kitchen has set the cut off times for ordering, to find out what your specific timings you can contact the SFU team at parent@schoolfoodunited.com or alternatively contact your school.

A: There is not a minimum amount, you can add as much or as little to the account as you wish.

A: Meals for children who do not need to make a payment is done in the same way as those who pay for meals, except you do not need to add funds to place an order. You will still need to click ‘confirm’ when you have chosen the meals required. The system knows funds are not required and will place the order(s).

A: To see which meals you have ordered, from the home page you can click on ‘meals ordered’ icon. This will then show you the meals in a calendar view that can also be printed off.

A: All meals are taken and transactions can be viewed by clicking on ‘My Account’ then select ‘Transaction History’.

A: To change a meal, click on ‘order meals’, select the day you wish to change then click on ‘cancel or edit order’, then select edit order and re-select the meal you would like to order.

A: To cancel a meal, click on ‘order meals’, select the day you wish to change then click on ‘cancel or edit order’, then select cancel the order. You will then need to confirm that the order should be cancelled.

A: As your child moves up to another year group, any balance on the account will move with your child.

A: Please check that you do not have a balance on the account. If you have a debt on the account, this will need to be settled before the child can be closed and removed from your account. If you have a credit on the account, please request a refund by clicking on ‘Refund Request process’ at the top of the screen. 

A: Please contact us at parent@schoolfoodunited.com where we can adjust your balance on the system or issue a refund form for the balance to be transferred back to your bank account.

A: To reset a password please go to ‘my Account’ and select ‘Personal Profile’ and then ‘Edit’ next to the password box at the bottom of the page.

A: If you are unable to find your child to add them to your account, please contact the support team. Please ensure you are using the same name as used in school e.g. ‘Tommy’ or ‘Tom’ may be used instead of ‘Thomas’.